Privacy Policy
& Declaration

1. Information We Collect

1.1 Personal and Account Information

• Identity Information: Name, date of birth, age, gender, profile photograph
• Contact Information: Phone number, email address, residential address
• Account Credentials: Username, password, security questions, and authentication details
• Emergency Contacts: Names and contact details of family members or emergency contacts

1.2 Health and Medical Information

• Medical History: Past and current medical conditions, surgeries, allergies, chronic diseases
• Consultation Records: Virtual consultation notes, diagnoses, treatment plans, prescriptions
• Health Records: Lab reports, imaging results, vaccination records, health vitals
• Medication Information: Current and past medications, dosages, pharmacy preferences
• Telemedicine Data: Video consultation recordings (for quality assurance), chat transcripts, voice notes
• Biometric Data: Health vitals such as blood pressure, heart rate, temperature, blood glucose levels

1.3 Technical and Usage Information

• Device Information: Device type, operating system, unique device identifiers, IP address
• App Usage Data: Features accessed, appointment history, search queries, time spent on app
• Location Data: GPS coordinates for emergency SOS features and nearby healthcare provider recommendations
• Camera and Microphone: Access for video consultations and health documentation

1.4 Payment and Insurance Information

• Payment card details, billing address, transaction history
• Health insurance information, policy numbers, coverage details

2. How We Use Your Information

2.1 Healthcare Service Delivery

• Facilitate virtual consultations between patients and healthcare providers
• Maintain comprehensive electronic health records for continuity of care
• Enable prescription management and medication tracking
• Schedule and manage appointments with doctors and specialists
• Provide Emergency SOS services and coordinate emergency medical assistance
• Send appointment reminders, medication alerts, and follow-up notifications

2.2 Platform Operations and Improvement

• Verify user identity and maintain account security
• Process payments and manage billing
• Analyze usage patterns to improve app functionality and user experience
• Conduct quality assurance and training for healthcare providers
• Develop new features and healthcare services

2.3 Communication and Support

• Respond to your inquiries and provide customer support
• Send important service updates, health tips, and educational content
• Conduct patient satisfaction surveys with your consent

2.4 Legal and Safety Purposes

• Comply with applicable healthcare regulations and legal obligations
• Protect against fraud, abuse, and security threats
• Respond to legal requests from law enforcement or regulatory authorities
• Protect the safety and wellbeing of our users

3. Information Sharing and Disclosure

MyVaidh respects your privacy and does not sell your personal or health information. We may share your information only in the following circumstances:

3.1 Healthcare Providers

Your health information is shared with the doctors, specialists, and healthcare professionals you consult through our platform to provide you with medical care and treatment.

3.2 Emergency Services

When you use the Emergency SOS feature, we share necessary information with emergency medical services, hospitals, and first responders to ensure timely assistance.

3.3 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our platform, including:

• Cloud hosting and data storage providers
• Payment processing and billing services
• Diagnostic labs and pharmacies for test reports and medication delivery
• SMS and notification service providers

These partners are contractually obligated to maintain confidentiality and use your information only for authorized purposes.

3.4 Insurance Companies

With your explicit consent, we may share relevant medical information with your insurance provider for claims processing and reimbursement.

3.5 Legal Requirements

We may disclose information when required by law, court order, or government regulation.

3.6 With Your Consent

We may share your information with other parties when you provide explicit consent, such as sharing records with family members or referring physicians.

4. Data Security and Protection

We implement comprehensive security measures to protect your personal and health information:

• Encryption: All data transmission is encrypted using industry-standard SSL/TLS protocols. Health records are encrypted at rest.
• Access Controls: Strict role-based access controls ensure only authorized personnel can access sensitive information.
• Authentication: Multi-factor authentication and secure login mechanisms protect your account.
• Security Audits: Regular security assessments, vulnerability testing, and compliance audits.
• HIPAA Compliance: Our platform maintains HIPAA-compliant infrastructure and practices.
• Data Centers: Information is stored in secure, certified data centers with 24/7 monitoring.
• Staff Training: All employees undergo privacy and security training and sign confidentiality agreements.

While we implement robust security measures, no system is completely secure. Users are responsible for maintaining the confidentiality of their login credentials.

5. Your Rights and Choices

You have the following rights regarding your personal and health information:

5.1 Access and Correction

You can access, review, and update your personal information and health records at any time through the MyVaidh app. You may request corrections to inaccurate information.

5.2 Data Portability

You have the right to request a copy of your health records in a commonly used electronic format for transfer to another healthcare provider.

5.3 Deletion

You may request deletion of your account and personal information. Note that we may retain certain information as required by law or for legitimate business purposes.

5.4 Consent Management

You can manage your consent preferences for data sharing, marketing communications, and optional features through the app settings.

5.5 Communication Preferences

You can opt out of non-essential communications such as promotional emails and health tips, while still receiving critical service notifications.

5.6 Location Services

You can disable location access in your device settings, though this may limit certain features like Emergency SOS and nearby provider recommendations.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy:

• Health Records: Maintained for a minimum period as required by medical record retention laws (typically 7-10 years from last consultation)
• Account Information: Retained for the duration of your active account and a reasonable period thereafter
• Payment Records: Kept for accounting and tax compliance purposes (typically 7 years)
• Technical Logs: Generally retained for 90-180 days for security and operational purposes

After the retention period, information is securely deleted or anonymized in accordance with data protection regulations.

7. Children's Privacy

MyVaidh may be used by parents or legal guardians to manage healthcare for children under 18 years of age. Parents or guardians are responsible for providing consent and managing their children's health information. We do not knowingly collect information from children without parental consent.

8. Telemedicine Consent and Considerations

By using MyVaidh's telemedicine services, you acknowledge and understand:

• Virtual consultations may have limitations compared to in-person visits
• Technology failures or connectivity issues may occur during video consultations
• Video consultations are recorded for quality assurance and may be reviewed for training purposes
• In emergency situations, in-person care may be necessary
• Your healthcare provider may determine that a physical examination is required
• You are responsible for providing accurate health information during consultations

9. International Data Transfers

Your information is primarily stored and processed in secure data centers located in India. If you access MyVaidh from outside India, your information may be transferred internationally. We ensure appropriate safeguards are in place for any international data transfers in compliance with applicable laws.

10. Third-Party Links and Services

MyVaidh may contain links to third-party websites or integrate with external services (e.g., pharmacies, labs, payment gateways). This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of significant changes through:

• In-app notifications
• Email to your registered email address
• Prominent notice on our website

Your continued use of MyVaidh after changes become effective constitutes acceptance of the revised Privacy Policy.